Program Assistant

POSITION OVERVIEW
The Program Operations Assistant is responsible for managing multiple Field Expansion programs, including several camper incentive grants. This includes but is not limited to: Managing the N. American One Happy Camper® (OHC) customer service, administering Small Community Incentive grants, Israeli American incentive grants, and Bay Area One Happy Camper® efforts. The Program Operations Assistant will work with the One Happy Camper® team to market programs; process grant payments and administer grants in the One Happy Camper® system and beyond.

KEY RESPONSIBILITIES
• Serve as the customer service lead for OHC and other camper incentive programs: Respond to emails and phone calls from parents and families, support and maintain the custom-built registration system, approve grants in the system, troubleshoot issues and support payment processes in partnership with the OHC team. Support the One Happy Camper® team in annual registration launch.
• Administer the One Happy Camper® North American grant program operations in the registration system, including grant approvals.
• Customize OHC marketing materials in partnership with FJC’s marketing team.
• Attend and participate in weekly supervision, team, and staff meetings.
• Occasional travel and the flexibility to work some evenings and weekends is required.
• Additional responsibilities, as determined by the Director, West Coast Region and Senior Director, Grant Making and Field Expansion

PHYSICAL DEMANDS & WORK ENVIRONMENT
• Must be able to lift and /or move up to 10 pounds.
• Must be able to sit, walk, stand, talk & hear for long periods of time.
• This position works in an open environment with moderate noise level.