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Full Time Posted April 19, 2024

Salesforce Administrator

Foundation for Jewish Camp

Description

At FJC, we value diversity and equal opportunity. We are committed to building a team representative of a variety of backgrounds, experiences, perspectives, and skills. We know that the more inclusive we are, the better our work – and our world – will be. We strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Accepting remote candidates from the following  FJC Hub States: AZ, CA, GA, IL, MA, NY, WA

POSITIONOVERVIEW

The Salesforce Administrator plays an integral role in maintaining our CRM and other information systems that support our work and help us to track progress on current initiatives. This individual has a keen eye for detail, approaches challenges with a solution orientation, and thinks critically about how to store and report on information. This role requires excellent customer service and foundational experience in database administration, ideally with Salesforce, and a genuine interest in growing skills in this area. The Salesforce Administrator works closely with the Program and Fundraising teams. This position reports to the Senior Manager, Operations & Data.

KEY RESPONSIBILITIES

General Database Management

  • Salesforce Administration (regular maintenance of CRM) including account maintenance, reports and dashboards, workflows, development and management of experiences, and other routine tasks.
  • Uphold data quality and confidentiality through the design and implementation of a data cleaning plan.
  • Design, develop, and modify data infrastructure to accelerate the processes of data analysis and reporting.
  • Build and manage custom reports and dashboards, with an eye toward easy and relevant data accessibility for staff.
  • Preserve institutional knowledge through creating and maintaining user documentation of Salesforce functionality, related workflows, and business processes.
  • Prioritize and resolve staff support requests as they come in, including but not limited to data uploads, report/dashboard creation, form creation, automation, user experience design, bug fixes, forgotten passwords, and process improvement.
  • Support the design and training of FJC staff on Salesforce – both onboarding and continuing education – to enhance skills, increase user adoption, and support successful change management across the organization.
  • Oversee third-party integrations with Salesforce, including but not limited to FormAssembly, Alchemer, Asana, and Apsona.
  • Stay engaged with the nonprofit Salesforce community to develop and grow generative connections and learnings for the organization.
  • Liaise with Salesforce consultant as needed to put in help tickets and discuss Salesforce updates.
  • Other duties as assigned.

Fundraising and Development Support

  • Partner with the Fundraising team to coordinate solicitations, mailings, and other communications, including but not limited to creating Salesforce reports and campaigns, as well as managing, updating, and uploading lists.
  • Research, stay current on, and advocate for nonprofit best practices and support the integration of donor information in Salesforce.
  • Develop reports and analytics to support fundraising efforts.

Additional responsibilities, as determined by the Senior Manager, Data and Operations

WHAT OUR TEAM IS LOOKING FOR

FJC’s work is guided by six values: agility, community-mindedness, excellence, imagination, joy, and social responsibility.  

  • You possess a high level of interpersonal savvy and are committed to building strategic, successful relationships with partners and stakeholders.
  • You are self-motivated with excellent organizational, people, project, and time management skills. You can prioritize a diverse and demanding workload; set attainable expectations; delegate appropriately; and hold yourself and collaborators accountable to deadlines, milestones, and a high level of excellence. 
  • You are creative, solution-oriented, and good at knowing which questions to ask of partners, collaborators, and direct reports, where applicable. 
  • You have clear written and oral communication skills.
  • You have excellent presentation and facilitation skills. 
  • You have a positive attitude and approach your work with curiosity, humor, and a growth mindset. 
  • You enjoy working in a collaborative team environment, have excellent interpersonal skills, and actively engage colleagues in your work and support their efforts.
  • You take a customer-focused approach to working with any and all stakeholders. 
  • You are self-aware and understand that everyone has strengths and limitations. You speak up when you need additional support and react with empathy when others do the same.

WHAT YOU CAN EXPECT FROM FJC

  • A dynamic, accountable, agile, and passionate group of colleagues who love camp. 
  • Flexibility, respect, and a dynamic innovative workplace and collaborative environment. 
  • Connection to a large network of Jewish camps and partner organizations. 
  • Participation in conferences and staff retreats. 
  • Appreciation and recognition for your contributions and accomplishments. 
  • A commitment to professional growth and access to mentorship opportunities. 

COMPENSATION DETAILS

The salary range for this position is $66,000-$74,000 depending on level of experience. FJC offers a comprehensive benefits package, including: medical, dental, and vision coverage; a company-paid Group Medical Bridge plan that provides additional out-of-pocket coverage for a variety of medical services; an Employee Assistance Program, which includes robust and varied mental health and wellness resources; commuter benefit; Flexible Spending Account; 401K plan; 15 days paid vacation annually in year one; paid parental leave; early closure on Friday afternoons and major holiday eves; and office closure for all major Jewish and secular holidays. 

THE APPLICATION AND INTERVIEW PROCESS

Please submit your resume and cover letter using the portal. The interview process may consist of up to three rounds of conversations with members of the FJC team.

Due to the anticipated volume of applicants, FJC will only follow up directly with individuals selected to interview for the position.

Foundation for Jewish Camp is an Equal Opportunity Employer

For more information about FJC, please visit: www.jewishcamp.org.

Compensation

$66,000-$74,000

Requirements

YOUR KNOWLEDGE, SKILLS, AND ABILITIES

    • Minimum 3 years of experience working with Salesforce or other comparable CRM software required.

    • Advanced working knowledge of Salesforce as a user or as an administrator, required.

    • Experience with Microsoft Office Suite, particularly with Excel, required.

    • Salesforce Admin certification preferred; opportunity to explore certification as benefit of employment.

    • Prior experience with project management.

    • Customer service-minded with a professional demeanor and strong interpersonal skills.

    • Quarterly travel at a minimum is required.

How to Apply

Please complete your application on this page: https://foundation-for-jewish-camp.breezy.hr/p/2ef639e81500-salesforce-administrator?state=published

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