Satisfaction Insights

Camper Satisfaction Insight (CSI) and Staff Satisfaction Insight (SSI) are in-depth, customizable market research surveys that help camps pinpoint strengths and weaknesses according to respondents’ feedback. CSI provides a look at what parents and campers think of their camp experience, from programming to safety to facilities. SSI measures staff satisfaction and helps inform staff hiring and retention strategies. FJC administers both surveys in partnership with Summation Research to provide year-to-year tracking and field-wide performance benchmarks.

FJC is subsidizing 50% to 75% of the costs of both CSI and SSI this year. Participating in both surveys will cost only $800. This base price includes a personal dashboard with real-time data and the ability to add optional custom questions. You can also choose to add on a slide deck with detailed analyzed results and an in-depth one-hour online presentation to talk through the results with the research team, as we know camps have found these to be very valuable in the past.

CSI/SSI Instrument 2022 Price 2021 Price
CSI Base Fee
*Pick & choose your survey questions & add up to 3 custom questions. Receive a real-time online data dashboards with data from your camp families.
$500 $500
A slide deck of your camp’s CSI results +$200 +$200
A 1-hour online learning discussion/presentation of your camp’s CSI results +$150 +$150
SSI Base Fee
Add up to 2 custom questions. Receive a real-time online data dashboard with data from your staff.
$300 $300
A slide deck of your camp’s SSI results +$200 +$200
A 1-hour online learning discussion/presentation of your camp’s SSI results +$150 +$150
TOTAL FOR ALL
*if you choose all options listed above
$1500 $1500

If you have questions about the CSI or SSI, please email data@jewishcamp.org.

FAQs

How is this year’s CSI and SSI different than in the past?

These tools will largely stay the same in order to offer year-over-year comparisons. However, we made the survey shorter this year by cutting questions and making more questions optional for camps to include.

What are the dashboards, and what information do they include?

The data dashboards display your camp’s quantitative and qualitative CSI and SSI data. On your dashboards, you will see key respondent demographics (who is responding to your survey) including gender, grade, and number of summers spent at camp. You will also see the results for the key summary measures and the overall dimensional summary measures.  The dashboards will also include qualitative data, so your camp will be able to see respondents’ written feedback for each overall dimensional measure.

CSI Dashboard

  • Real-Time 2022 CSI Data Dashboard: During the summer, you will have one dashboard with your camp’s real-time data. This dashboard will keep you updated as to the number and profile of parents submitting the survey as well as the North American average.

SSI Dashboard   

  • Real-Time 2022 SSI Data Dashboard: This shows your staff results and response rates in real time.
What are the slide decks, and how are these used by camps?

The slide decks display both detailed and high-level findings from your camp’s data including sample size/representativeness, the parent profile, your camp’s story with detailed analyses and year-to-year comparisons of your camp’s data (if your camp participated in the survey previously), and how your camp compares to the national average. Camps often share these easy-to-digest presentations with their boards and key stakeholders to reflect on their summer and make changes for the future.

What are the presentations, and why are these valuable?

CSI Learning Discussion & Presentation: The learning discussions and presentations for the CSI are facilitated by Mark Sass and Linda Denham of the Summation Research Group – the company that, together with the FJC, designed and fielded CSI since 2006. The presentation reviews all CSI results for your camp and provides regional and national perspective as appropriate.

SSI Learning Discussion & Presentation: The learning discussions and presentations for the SSI are facilitated by Dr. Daniel Shore. Daniel leverages his 10 summers of camp staff and leadership experience, PhD in Workplace Psychology, and knowledge of field-wide best practices for leading camp staff based on his 5 years of running SSI sessions in order to help you glean valuable insights while interpreting your SSI data with you.

If I choose to add custom questions, how are they reported?

Results for your custom questions are provided to you in a separate, Excel-based report and are also included in the slide deck, should you select that option.

Is it possible to have the one-hour presentation but not the slide deck?

No, the presentation is based on the slide deck, so if your camp signs up for a presentation, you must also select the slide deck option.

Can my camp include the “add on” options at a later point?

Yes, you can add options later. However, we are encouraging commitments now, so we can gauge interest and the work involved.

 

Camp parents are the core of a camp’s business. They ultimately decide whether or not to select a particular camp as the best summer experience for their child and whether to recommend a camp to others.

Camper Satisfaction Insights (CSI) provides a look at what parents and campers really think of everything—from programming to safety, and food to facilities. This in-depth, customizable market research tool helps camps pinpoint strengths and weaknesses according to respondents’ feedback. By revealing potential areas for improvement, camp management can identify an action plan that will help them better serve parents, campers, and their budget.

Administered by Summation Research, Camper Satisfaction Insights helps camps:

  • Determine areas of strength
  • Identify areas of opportunity in programming, fundraising, facilities, marketing, retention, alumni and more
  • Compare to a national aggregate of approximately 90 camps
  • Identify and manage perceptions and expectations of camper families
  • Identify opportunities for greater communications, marketing and recruitment

How is CSI benefiting camps? See what the field is saying:

“The information gathered through these professional surveys has provided us with customer satisfaction data for all aspects of the Ramah Wisconsin experience. This valuable information has helped us enhance our program to better meet the needs of our campers and will be a very valuable tool as we develop a strategic plan for the coming decade.”

-Dr. Jeff Kopin, President, Camp Ramah in Wisconsin

“The survey was incredibly helpful in identifying both areas in which we successfully stand out and areas needing improvement. As a team, my staff was able to utilize the results as a tool to delve deeper into bettering camp.”

– Michelle Koplan, Executive Director B’nai B’rith Camp

Staff members are essential to running a successful camp, and satisfied staff usually means a happy group of campers, a smoother run-operation, and a higher-level program.  Staff Satisfaction Insights (SSI) will help you capture feedback from your staff, measuring staff satisfaction and their Jewish experience at camp.  Soliciting feedback from this important stakeholder gro​up can help with staff recruitment, training and development, and will support your efforts in creating a transformative Jewish experience for your staff community.

Administered by Summation Research, Staff Satisfaction Insights helps camps:

  • Determine areas of strength for the staff experience
  • Identify areas of opportunity in work environment, supervision and leadership, training, and more
  • Compare to a national aggregate of camps
  • Identify and manage perceptions and expectations of staff members