Overnight Camp Satisfaction Insights
Uncover what makes your camp thrive: Camper & Staff Satisfaction Surveys
See how your camp measures up with in-depth surveys designed to pinpoint strengths. Our Camper Satisfaction Insight (CSI) and Staff Satisfaction Insight (SSI) surveys go beyond basic feedback. They provide a customizable look at your entire camp experience, from family perspectives (programming, safety, facilities) to staff retention (satisfaction, likelihood to return).
Actionable insights to elevate your camp:
- Identify strengths: Celebrate what makes your camp special and unique.
- Pinpoint areas for growth: Address camper and staff concerns proactively.
- Year-to-year tracking: Monitor progress and measure the impact over time.
- Industry benchmarks: See your camp results in relation to other camps.
New Features this year:
- Compare your camp results to other camps in your region.
- Compare your new vs returning staff results.
- Excel file of raw data from both surveys available upon request.
- OPT-IN to a strategic conversation with FJC on your results.
- OPT-IN to a new brief mid-summer pulse survey for staff.
Powered by expertise:
The Foundation for Jewish Camp (FJC) administers both CSI and SSI in partnership with Summation Research. The price of these tools has remained the same for camps since 2021 as FJC continues to subsidize the cost to run the surveys.
Check the list below to determine participation requirements for specific FJC programs and grants. All required camps must participate in only the base level:
| Program / Grant | CSI Required? | SSI Required? |
| Building Loan Programs | Yes | Encouraged |
| Ckids Outreach Overnight Camp Accelerator | Yes | Encouraged |
| Disabilities: Coaching & Scholarship | Yes | Yes |
| e21 | Encouraged | Yes |
| Russian Speaking Jews Initiative | Yes | Encouraged |
| Character at Camp Initiative | Yes | Yes |
| Yashar | Yes | Yes |
| Yitro | Yes | Yes |
| Yedid Nefesh | Encouraged | Encouraged |
| Talent Innovation Grant South East | Encouraged | Yes |
Registration is open from April 1 until April 22.
REGISTRATION IS NOW OPEN| CSI/SSI Instrument | Price |
|---|---|
|
CSI Base Fee Pick & choose your survey questions & add up to 3 custom questions. Receive a real-time online data dashboards with data from your camp families. New this year:
|
$500 |
|
A slide deck of your camp’s CSI results Please note that the dashboards are not designed to download for offline use. Purchasing your slide deck is the easiest way to print and disseminate your data to stakeholders who don’t have dashboard access. |
+$200 |
| A 1-hour online learning discussion/presentation of your camp’s CSI results with Summation Research | +$150 |
| An individual 1-hour online strategy session with FJC utilizing your data to maximize one or two strengths and create an action plan around one or two areas for change and growth. (No slide deck necessary) | +$150 |
|
SSI Base Fee Add up to 3 custom questions. Receive a real-time online data dashboard with data from your staff. New this year:
|
$300 |
|
A slide deck of your camp’s SSI results Please note that the dashboards are not designed to download for offline use. Purchasing your slide deck is the easiest way to print and disseminate your data to stakeholders who don’t have dashboard access. |
+$200 |
| A 1-hour online learning discussion/presentation of your camp’s SSI results | +$150 |
If you have questions about the CSI or SSI, please email data@jewishcamp.org.
FAQs
New Features this year:
- Compare your camp results to other camps in your region.
- Compare your new vs returning staff results.
- Excel file of raw data from both surveys available upon request.
- OPT-IN to a strategic conversation with FJC on your results.
- OPT-IN to a new brief mid-summer pulse survey for staff.
The data dashboards display your camp’s quantitative and qualitative CSI and SSI data. On your dashboards, you will see key respondent demographics (who is responding to your survey) including gender, grade, and number of summers spent at camp. You will also see the results for the key summary measures and the overall dimensional summary measures. The dashboards will also include qualitative data, so your camp will be able to see respondents’ written feedback for each overall dimensional measure.
Please note that the dashboards are not designed to download for offline use. Purchasing your slide decks is the easiest way to print and disseminate your data to stakeholders without dashboard access.
The slide decks display both detailed and high-level findings from your camp’s data including sample size/representativeness, the parent profile, your camp’s story with detailed analyses and year-to-year comparisons of your camp’s data (if your camp participated in the survey previously), and how your camp compares to the national average. Camps often share these easy-to-digest presentations with their boards and key stakeholders to reflect on their summer and make changes for the future.
Please note that the dashboards are not designed to download for offline use. Purchasing your slide decks is the easiest way to print and disseminate your data to stakeholders without dashboard access.
This year we are offering two different kinds of presentations for the CSI. The presentations will be specific for your camp, and you may invite any leadership members that you think should be there. You may sign up for all, none, or just one of the following options during registration:
CSI Learning Discussion & Presentation: The learning discussions and presentations for the CSI are facilitated by Mark Sass and Linda Denham of the Summation Research Group – the company that, together with the FJC, designed and fielded the CSI since 2006. The presentation reviews all CSI results for your camp and provides regional and national perspectives as appropriate. For this presentation you will also need to purchase the slide deck.
CSI Strategic Conversation: Come to an individualized strategy session with FJC where you will utilize your data to maximize one or two strengths and create an action plan around one or two areas for change and growth. (No slide deck necessary)
SSI Learning Discussion & Presentation: The learning discussions and presentations for the SSI are facilitated by Dr. Daniel Shore. Daniel leverages his 10+ summers of camp staff and leadership experience, PhD in Workplace Psychology, and knowledge of field-wide best practices for leading camp staff based on his 5 years of running SSI sessions to help you glean valuable insights while interpreting your SSI data with you.
Results for your custom questions are provided to you in a separate, Excel-based report and are also included in the slide deck, should you select that option.
Camp parents are the core of a camp’s business. They ultimately decide whether or not to select a particular camp as the best summer experience for their child and whether to recommend a camp to others.
Camper Satisfaction Insights (CSI) provides a look at what parents and campers really think of everything—from programming to safety, and food to facilities. This in-depth, customizable market research tool helps camps pinpoint strengths and weaknesses according to respondents’ feedback. By revealing potential areas for improvement, camp management can identify an action plan that will help them better serve parents, campers, and their budget.
Administered by Summation Research, Camper Satisfaction Insights helps camps:
- Determine areas of strength
- Identify areas of opportunity in programming, fundraising, facilities, marketing, retention, alumni and more
- Compare to a national aggregate of approximately 90 camps
- Identify and manage perceptions and expectations of camper families
- Identify opportunities for greater communications, marketing and recruitment
How is CSI benefiting camps? See what the field is saying:
The information gathered through these professional surveys has provided us with customer satisfaction data for all aspects of the Ramah Wisconsin experience. This valuable information has helped us enhance our program to better meet the needs of our campers and will be a very valuable tool as we develop a strategic plan for the coming decade.”
-Dr. Jeff Kopin, President, Camp Ramah in Wisconsin
The survey was incredibly helpful in identifying both areas in which we successfully stand out and areas needing improvement. As a team, my staff was able to utilize the results as a tool to delve deeper into bettering camp.”
– Michelle Koplan, Executive Director B’nai B’rith Camp