Overnight Camp Satisfaction Insights
Uncover what makes your camp thrive: Camper & Staff Satisfaction Surveys
See how your camp measures up with professional surveys designed to pinpoint strengths. Our Camper Satisfaction Insight (CSI) and Staff Satisfaction Insight (SSI) surveys go beyond basic feedback. These tools provide a customizable look at your entire camp experience, from family perspectives (programming, safety, facilities) to staff retention (satisfaction, likelihood to return).
Actionable insights to elevate your camp:
- Identify strengths: Celebrate what makes your camp special and unique.
- Pinpoint areas for growth: Address camper and staff concerns proactively.
- Year-to-year tracking: Monitor progress and measure the impact over time.
- Industry benchmarks: See your camp results in relation to the North American average.
SI Special Features:
- Compare your camp results to other camps in your region and camps of similar sizes.
- Compare your new vs returning staff results.
- The SSI is now available in Spanish and Hebrew for your staff
- Write up to three fully customizable questions for each survey.
- Collect the email addresses of family and staff who have filled out the survey so you may do targeted outreach and/or an incentive program. Email addresses will be kept separate from survey answers.
- Administer a 3 question mid-summer pulse survey for staff, at no additional cost.
- Learn from other camps or share your best practices in the fall as part of the SI Strengths Based Webinar series.
Powered by Expertise:
The Foundation for Jewish Camp (FJC) administers CSI and SSI in partnership with Summation Research. FJC continues to subsidize the cost to run the surveys.
Come to our Overnight Camp SI Registration Power Hour for a real-time SI support session where you can get all your questions about the SI’s answered and even register while you’re on the call!
Check the list below to determine participation requirements for specific FJC programs and grants. All required camps must participate in only the base level:
| Program / Grant | CSI Required? | SSI Required? |
| Building Loan Program | Yes | Encouraged |
| Character Ambassador Stipend Program | Encouraged | Yes |
| Ckids Outreach Overnight Camp Accelerator | Yes | Encouraged |
| Disabilities: Coaching & Scholarship | Yes | Yes |
| Gottesman Capital Expansion Grants | Yes | Yes |
| FJC Scholarship Grants | Yes | Encouraged |
| FJC Southeast Staff Retention Grant | Encouraged | Yes |
| Russian Speaking Jews Initiative | Yes | Encouraged |
| Scaling Impact Grants | Yes | Yes |
| Teaching Israel at Camp | Yes | Yes |
| Yashar | Yes | Yes |
| Yedid Nefesh | Encouraged | Encouraged |
| Yitro | Yes | Yes |
If you are participating in any FJC grant or program we encourage you to participate in both CSI and SSI.
| CSI/SSI Instrument | Price |
|---|---|
|
CSI Base Fee Pick & choose your survey questions & add up to 3 custom questions. Receive a real-time online data dashboards with data from your camp families. |
$500 |
|
A slide deck of your camp’s CSI results Please note that the dashboards are not designed to download for offline use. Purchasing your slide deck is the easiest way to print and disseminate your data to stakeholders who don’t have dashboard access. |
+$200 |
| A 1-hour online learning discussion/presentation of your camp’s CSI results with Summation Research | +$150 |
|
SSI Base Fee Add up to 3 custom questions. Receive a real-time online data dashboard with data from your staff. Staff will be able to choose to take the survey in English, Spanish, or Hebrew, and all results will be available on your dashboard. |
$400 |
|
A slide deck of your camp’s SSI results Please note that the dashboards are not designed to download for offline use. Purchasing your slide deck is the easiest way to print and disseminate your data to stakeholders who don’t have dashboard access. |
+$200 |
| A 1-hour online learning discussion/presentation of your camp’s SSI results | +$150 |
If you have questions about the CSI or SSI, please email data@jewishcamp.org.
FAQs
The CSI will ask families to provide their reflections and satisfaction ratings with:
- The overall experience
- Camp programming & facilities
- The social emotional environment at camp
- Camp policies and communication
- Impacts of camp
- Camp leadership and staff
- Jewish life
- Demographics
- Open ended questions to gather testimonials and feedback
The SSI measures and provides insights regarding:
- Overall satisfaction and likelihood of returning
- Impacts of camp
- Work environment
- Direct supervision & camp leadership
- The social emotional environment at camp
- Quality of training and professional development
- Jewish experience
- Demographics
- Open ended questions to gather testimonials and feedback
CSI – We recommend sending out the CSI after each session. Send out one survey per family, not per camper.
SSI Pulse – Send the pulse survey to staff at the midpoint of the summer. If you do staff performance evaluations, we suggest sending the pulse survey beforehand to show staff that camp is interested in their feedback.
SSI – Send this out at the end of the summer. We suggest scheduling time to do it while staff are still physically at camp and provide a snack or treat. Do not use the survey as a ticket to leave camp or a barrier to receiving your last paycheck. If there is not time to administer it at camp, send it right after counselors leave with a message of gratitude for their hard work and a promise to use their feedback to make next summer even better.
- CSI – Talk up the surveys! Tell parents at pick up and drop off that they should expect the survey in their inbox in a couple of days and that you really appreciate them taking the time to fill it out.
- SSI – Offer an incentive like a gift card or raffle off some swag.
The data dashboards display your camp’s quantitative and qualitative CSI and SSI data. On your dashboards, you will see key respondent demographics (who is responding to your survey) including gender, grade, and number of summers spent at camp. You will also see the results for the key summary measures and the overall dimensional summary measures. The dashboards will also include qualitative data, so your camp will be able to see respondents’ written feedback for each overall dimensional measure.
Please note that the dashboards are not designed to download for offline use. Purchasing your slide decks is the easiest way to print and disseminate your data to stakeholders without dashboard access.
The slide decks display both detailed and high-level findings from your camp’s data including sample size/representativeness, the parent profile, your camp’s story with detailed analyses and year-to-year comparisons of your camp’s data (if your camp participated in the survey previously), and how your camp compares to the national average. Camps often share these easy-to-digest presentations with their boards and key stakeholders to reflect on their summer and make changes for the future.
Please note that the dashboards are not designed to download for offline use. Purchasing your slide decks is the easiest way to print and disseminate your data to stakeholders without dashboard access.
CSI Learning Discussion & Presentation: The learning discussions and presentations for the CSI are facilitated by Mark Sass and Linda Denham of the Summation Research Group – the company that, together with the FJC, designed and fielded the CSI since 2006. The presentation reviews all CSI results for your camp and provides regional and national perspectives as appropriate. For this presentation you will also need to purchase the slide deck.
SSI Learning Discussion & Presentation: The learning discussions and presentations for the SSI are facilitated by Dr. Daniel Shore. Daniel leverages his 10+ summers of camp staff and leadership experience, PhD in Workplace Psychology, and knowledge of field-wide best practices for leading camp staff based on his 5 years of running SSI sessions to help you glean valuable insights while interpreting your SSI data with you.
Results for your custom questions are provided to you in a separate, Excel-based report and are also included in the slide deck, should you select that option.
Camp parents are the core of a camp’s business. They ultimately decide whether or not to select a particular camp as the best summer experience for their child and whether to recommend a camp to others.
Camper Satisfaction Insights (CSI) provides a look at what parents and campers really think of everything—from programming to safety, and food to facilities. This in-depth, customizable market research tool helps camps pinpoint strengths and weaknesses according to respondents’ feedback. By revealing potential areas for improvement, camp management can identify an action plan that will help them better serve parents, campers, and their budget.
Administered by Summation Research, Camper Satisfaction Insights helps camps:
- Determine areas of strength
- Identify areas of opportunity in programming, fundraising, facilities, marketing, retention, alumni and more
- Compare to a North American aggregate of approximately 90 camps
- Identify and manage perceptions and expectations of camper families
- Identify opportunities for greater communications, marketing and recruitment
How is CSI benefiting camps? See what the field is saying:
The information gathered through these professional surveys has provided us with customer satisfaction data for all aspects of the Ramah Wisconsin experience. This valuable information has helped us enhance our program to better meet the needs of our campers and will be a very valuable tool as we develop a strategic plan for the coming decade.”
-Dr. Jeff Kopin, President, Camp Ramah in Wisconsin
The survey was incredibly helpful in identifying both areas in which we successfully stand out and areas needing improvement. As a team, my staff was able to utilize the results as a tool to delve deeper into bettering camp.”
– Michelle Koplan, Executive Director B’nai B’rith Camp