Camper Care Manager
New Country Day Camp
Description
New Country Day Camp is an open-tent community that celebrates and sustains joyful, outdoor summer experiences where all can thrive. We maintain a proud legacy as a Jewish camp, comprised of a multicultural community, representing and celebrating the heartbeat of NYC. We build meaningful connections with ourselves, each other, and the natural world around us through innovative programming that is rooted in Jewish tradition and guided by universal values.
New Country Day Camp is an 8-week, outdoor summer camp for campers in kindergarten-8th grade. NCDC operates M-F, 8am-5pm, and provides transportation for staff and campers to and from our campgrounds on Staten Island via multiple locations throughout Lower Manhattan and Brooklyn. NCDC is a neurodiverse camp community, and all staff members are responsible for supporting neurodivergent and neurotypical campers and staff to have successful summers.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Pre-Camp Planning
Help to interview and select candidates for Division Supervisor positions
Work with and Staff Care Manager to create and update staff trainings for direct reports and their division counselors for staff orientation beginning in June
Work with full-time camp team to develop plans for large scale events including staff orientation, pre-camp tours, pre-camp family meet and greet, Shabbat, rain days, etc.
Oversee grouping process for 800+ campers and flag for allergies, behavioral issues, and friend requests
Collaborate with Community Engagement Manager and Associate Director to update and share Family Handbook with families in the weeks leading up to camp
Be present at all Parent Camper Orientations and family events
Collaborate with various members of full-time and leadership team to create staff trainings with a specific focus on families and camper care, as well as child development, counselor job responsibilities, and working with neurodivergent campers
At Camp
Meet weekly with Division Supervisors for formal check ins, conduct daily informal check ins, and mentor them throughout the summer.
Manage completion of all Division Supervisors’ weekly tasks
Oversee communications and maintain high quality of customer service between Division staff and families during the camp season
Serve as point person for elevated camper needs and parent communication
Collaborate with Support Program Manager daily to ensure needs of all campers are met through a successful Division Supervisor and Support Supervisor partnership
Collaborate with Head of Staff Care to ensure staff are set up for success to meet camper needs
In collaboration with Programs Manager and Division Supervisors, oversee lower camp programming logistics and overall programmatic needs
Gather weekly summaries from Division Teams regarding programmatic updates to share with Community Engagement Manager for weekly blog and email content
Ensure Division Supervisors adequately prepare counselors to work with their specific campers from session to session
Maintain and exhibit a role of leadership at all times as a member of NCDC’s Key Staff
Be present at all days of orientation, camp and staff meetings during the camp season
Proactively problem solve and motivate colleagues as difficult moments present themselves throughout the camp season; encourage flexibility and understanding as means to achieve common goals
Establish and promote a commitment to the mission and vision of New Country Day Camp
Compensation
Requirements
JOB REQUIREMENTS
Required Knowledge
Bachelor’s Degree in Education, Social Work, or related field, Masters preferred
Outstanding written and oral communications skills
Experience as a leader in an educational setting, or similar experience
Experience in a camp setting, either as a camper, staff member, or in another capacity
Previous supervisory experience, preferably with teens and young adults
Highly organized with strong attention to details and an eye for developing efficient, internal systems and workflow
Ability to manage multiple projects and priorities to meet deadlines
Can begin minimal part-time work in March or April and can attend all days of Staff Orientation and camp starting early June through August 16th