Director of Family Experience

Description

Camp Tel Noar seeks a full-time, year-round Director of Family Experience to lead camper recruitment and family engagement while serving as a trusted partner to families. This senior leadership role reports to the Executive Director and works in partnership with the Camp Director. Located in Hampstead, NH, Tel Noar is a close-knit, co-ed Jewish overnight camp where relationships, belonging, and community are central to the camper experience. In this warm, supportive environment, campers build confidence, form lasting friendships, and deepen their connection to Jewish life. Success in this role means increasing enrollment, strengthening community engagement, and ensuring every camper feels known, supported, and prepared for a positive camp experience.

Camp Tel Noar is one of the Cohen Camps, a family of three Jewish overnight camps – Pembroke, Tevya, and Tel Noar – with a history dating back to 1935. Each summer, we create transformative camp experiences by building thriving communities rooted in Jewish values, connection, and belonging. The Director of Family Experience will join a collaborative team of 15 year-round professionals based at Cohen Camps headquarters in Wellesley, MA, and spend summers at camp in Hampstead, NH.

Key Responsibilities
Year-Round
• Lead camper recruitment, enrollment growth, and retention efforts to help Camp Tel Noar achieve its annual enrollment goals
• Serve as a primary point of contact for prospective families, building relationships and guiding them through enrollment
• Manage and track leads through CampMinder, proactively following up with prospective families and monitoring conversion rates
• Build relationships with feeder organizations, schools, synagogues, camps, and community partners to expand awareness of Tel Noar
• Plan and attend tours, open houses, fairs, family events, and community initiatives that support enrollment growth
• Cultivate relationships with current families, alumni, and community partners to expand awareness of Tel Noar
• Guide enrolled families through a smooth handoff to the Camp Director so they feel known and connected before the season begins
• Support marketing efforts, including content creation, campaigns, and website updates
• Communicate proactively with families to ensure they feel informed, supported, and confident and to ensure a smooth transition to summer leadership

In-Summer
• Live and work on-site at Camp Tel Noar as a visible, engaged member of the camp community
• Serve as the primary in-season supervisor of the Camper Care Team, keeping the Camp Director informed of all camper care matters and partner on responses to significant needs
• Support camper well-being, including adjustment, social dynamics, and overall experience
• Build relationships with campers and staff, serving as an approachable presence across camp
• Provide pre-summer training and ongoing support so staff have the tools they need to care for campers
• Serve as a primary point of contact for prospective families visiting camp during the summer, conducting tours and helping families experience the culture and community of Tel Noar firsthand
• Welcome and engage alumni, donors, community partners, and other visitors, helping strengthen their connection to the camp community
• Support the collection of stories, photos, testimonials, and other content that can be used for marketing, recruitment, and community engagement efforts
• Help strengthen relationships between camp, families, alumni, and the broader Jewish community through meaningful engagement opportunities throughout the summer
• Contribute to a culture where safety (physical, social, and emotional) is always the top priority

Qualifications
• 5+ years of experience in enrollment, education, marketing, or community engagement (camp or youth experience required)
• Strong relationship-building and communication skills
• Organized, self-motivated, and collaborative
• Experience with CRM systems (CampMinder preferred)
• Willingness to work evenings/weekends and spend the summer at camp
• Jewish community experience strongly preferred

Compensation and Benefits
• Salary Range: $80,000-$90,000 annually, commensurate with experience
• Full-time benefits (health, dental, 403(b))
• Reduced camp tuition for eligible children
• Opportunity to be part of a mission-driven, community-centered organization